Delivery & Payment

DELIVERY

Your Delivery Options

Shipping options may vary. Check out what’s currently available at checkout.

Our common practice is delivery on Monday-Friday 9am-5pm within 5 days after receiving the order. PHILOMENE keep all its rights regarding 30 days term for delivery arising out of applicable distant sales regulations.

Our Delivery partners

Depending on your location, the carrier that ships your order may be different from the shipping partner that collects yourreturn. For the time being, PHILOMENE has partnerships with DHL for overseas shipments and Yurtiçi Kargo for in country shipments.  Our partners may change from time to time, so our shipment fees and other costs or conditions related with shipment.

Taxes and Duties

Taxes and duties are calculated based on your shipping destination and are detailed on the Order Summary page. Make sureto select your location to see accurate local market prices, delivery times, and shipping costs.

We ship to your destination on a DDU (Delivery Unpaid) basis. This means that the prices shown on the website do notinclude taxes and duties. When your order arrives at customs, you are responsible for paying all local import, customs andsales taxes.

PO Boxes

We are unable to deliver to PO boxes.

How To Track Your Order

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during sale.

For overseas shipments, our delivery time starts from the moment of completion of all payments including customs payments to be made to shipping partners, for instance DHL. PHILOMENE does not accept any liability for any delays because of non-payment by customers for custom duties.

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing My Orders in your account.

Delivery Processing

Before we can ship your purchase, we may need to confirm your details with your card issuer. We will do our best tominimize delays.

 We work closely with our shipping partners to minimize the potential impact of customs delays.

You can rest assured that we will keep your purchase safe until it reaches you. Once your purchases have been delivered tothe specified address, they are no longer covered by PHILOMENE.

If you are not present, you may choose to waive the signature on the shipping page at checkout. Please note that if nosignature is collected, you agree to our terms and conditions and assume full responsibility for any possible loss or damage.Please note that orders containing high-value items may still require a signature, even if you haven’t chosen to sign yourorder upon arrival.

PAYMENT

Payment methods

We accept Visa, MasterCard, American Express, Maestro and JCB cards.

Please note that different payment methods are available depending on the items in your shopping cart.

You can also pay with Paypal. If you select this option at checkout, you will be directed to PayPal’s website to complete yourpurchase before returning to PHILOMENE.

You may need to make payments for customs for overseas shipments not to us but to our shipping partners such as DHL in addition to the payment you will be doing for the purchase of your items. This payment will be explained in detail to you with a separate message from the shipper. PHILOMENE does not have any profits, or anything related with such payment made to the shipper related with customs duties.

Payment security

PHİLOMENE uses Secure Socket Layer (SSL) technology to encrypt and protect the information you transmit over theInternet. A padlock appears at the top of your browser when SSL is enabled. Click this for more information aboutregistering for SSL digital certificates.

 Also, if you look at the URL at the top of your browser, you’ll see that it starts with “https” instead of “http”. This means youare in safe mode.

PHILOMENE is registered as a regular site with Cybertrust. This keeps your information private between your web browserand our web servers.

If your card issuer is based in the EU, you may be asked to verify your payment due to new requirements under the SecondPayment Services Directive (PSD2). You will be directed to a special page to enter your details or authorize payment fromyour mobile phone. When you’re done, you will return to PHILOMENE.

Saved card details

You have the option to securely store your credit card details for more convenient future shopping.

Please note that not all your card details are displayed. Only the last four digits of your card number are displayed so thatyou know which card you’re using.

You can choose not to save your card details by unchecking the box on the payment page. If you change or add a newaddress, you will need to re-enter your card details.